FREQUENTLY ASKED QUESTIONS

In order to reset the password, please click on “My Account” tab. Enter email address used to register account and click on “Forgot your password?”. Email to reset password will be sent to email used to register account. Please follow the link from the email.

Every order is accompanied with tracking number. Every order will have separate shipping confirmation email. Please click on the tracking number in order to track the order. If shipping confirmation has not been received within 2 business day from the date of placing the order, please do reach out to 325-653-6765 (ext 202) and we will be glad to assist.

Promotion code will be sent via email. Please use that specific code and apply it in the shopping cart under Coupon/Gift Certificate section. Promotion code will be applied to the cart.

In order to reset the password, please click on “My Account” tab. Enter email address used to register account and click on “Forgot your password?”. Email to reset password will be sent to email used to register account. Please follow the link from the email.

Yes. Every order is accompanied with tracking information. If instance occurs and you have not received shipping confirmation, please do reach out to us 325-653-6765 (ext 202) and we will assist.

No. Only items that ship will be billed to the card used for purchase.

We strive to process orders as fast as we can. Normal process time is 1-2 business days. Any cold product will be shipped out on Monday of each week. If the order is placed on Friday after 2pm, that order will be processed and shipped the following week Monday.